KeyBank Announces Additional Measures to Support Customers and Help Protect Teammates and Communities from Coronavirus
CLEVELAND, March 19, 2020 / PRNewswire / – KeyBank today announced additional steps it will take across its network to support its customers and help protect our teammates and communities from the spread of the coronavirus. From March 19, 2020, all KeyBank branches will serve customers behind the wheel or in its halls by appointment only. This move will allow KeyBank to continue to provide comprehensive service to its customers while instituting appropriate social distancing guidelines, as recommended by local, state and federal health authorities.
KeyBank also said today that for customers who are unfortunately experiencing difficulties, there are specific programs and resources available for them. Customers may be eligible for forbearance or extension, fee waiver (late or overdraft), or early CD withdrawal penalty waiver. In addition, KeyBank’s borrower assistance program is available to customers with certain loans with KeyBank. More information on these programs is available at Key.com/coronavirus.
Additionally, next week KeyBank will launch a resource for eligible existing customers designed to provide a sense of security – a short-term unsecured personal loan. KeyBank’s new temporary assistance loan will be designed to present same day approval, next day financing, with very low rates. Full details on this new loan will be available next week.
Changes to branch operations
For customers who require basic services, such as withdrawals, deposits, payments and other transactions, all KeyBank drive-thru services will remain open. ATMs will also be available 24 hours a day, seven days a week. Customers requiring additional services that require a face-to-face meeting with a banker, such as loan applications, will be able to meet at a KeyBank branch by calling and asking. making an appointment. Customers can also book an appointment online through each branch page at https://bit.ly/2Wu3mQz.
For more information on branches, contact details and drive-thru availability, customers are encouraged to log into Key.com and use the branch locator to find their nearest branch. KeyBank customers can also still access their accounts and complete transactions through online banking at Key.com, digital banking on the KeyBank app, and by calling 1-800-Key2You.
KeyBank has made the decision to do more to help reduce the risk our communities face as a result of the spread of the coronavirus. These steps include moving all KeyBank branches to drive-thru and by appointment only.
Our primary goal is to protect our customers, employees and communities, and this decision was not taken lightly. These changes will be in place indefinitely. However, we will regularly review the operations of our branches and adjust our plan accordingly. We will continue to follow the advice of the CDC, states and local authorities for best health practices in our branches and offices.
We ask our customers to verify which branches have drive-thru and which accept in-person appointments by going online at key.com, or by calling their branch in advance. KeyBank will continue to support our customers through all of our channels, including our online and mobile banking services, and the ability to use any KeyBank ATM.
For up-to-date information on how KeyBank protects its customers and their finances, as well as programs and support for customers facing economic hardship, please connect to: key.com/coronavirus.
The roots of KeyCorp (NYSE: KEY) go back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the largest banking financial services companies in the country, with assets of approximately $ 145.0 billion as of December 31, 2019. Key provides deposit, lending, and cash and investment management for individuals and businesses in 15 states under the KeyBank National Association name through a network of approximately 1,100 branches and over 1,400 ATMs. Key also offers a wide range of sophisticated merchant and investment banking products, such as merger and acquisition, public and private debt and equity advice, syndications and derivatives to mid-market firms in financial markets. selected sectors across the United States under the business name KeyBanc Capital Markets. For more information visit https: //www.key.com/. KeyBank is a member of the FDIC. (C) 2020. KeyCorp.
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